From March 1, passengers not turning up or less number of persons travelling in groups will not be paid refund after railways modified its scheme on grant of refund from public reservation system (PRS) on cancellation of tickets.
Central Railway senior divisional commercial manager (SrDCM) Dr Sumant Deulkar confirmed that Railway Board vide a circular issued on February 21 to all general managers has intimated to implement the decision from March 1.
In partial modification under 'Computerized Coaching Refund Scheme', the Railway Board has decided that refund across the counters will not be granted in case of non-turned up passengers and less number of persons travelling in groups.
However, refund under this system will be granted for reserved and RAC tickets in cases of lower class travel, failure of AC in coach, discontinuation of journey by passengers due to dislocation of train services, accommodation not provided and cancellation of trains. For waiting list tickets, refund will not be granted under this system but will continue to be granted as per existing rules.
CRIS has been asked to make necessary software modifications. Necessary instructions have been issued to all staff immediately, says a circular issued by Rohit Kumar, deputy director traffic commercial, Railway Board.
Earlier, if the ticket is presented for cancellation up to two hours after the actual departure of the train irrespective of distance, the cancellation charges were 50% of the fare subject to a minimum of the cancellation charge referred.
Central Railway senior divisional commercial manager (SrDCM) Dr Sumant Deulkar confirmed that Railway Board vide a circular issued on February 21 to all general managers has intimated to implement the decision from March 1.
In partial modification under 'Computerized Coaching Refund Scheme', the Railway Board has decided that refund across the counters will not be granted in case of non-turned up passengers and less number of persons travelling in groups.
However, refund under this system will be granted for reserved and RAC tickets in cases of lower class travel, failure of AC in coach, discontinuation of journey by passengers due to dislocation of train services, accommodation not provided and cancellation of trains. For waiting list tickets, refund will not be granted under this system but will continue to be granted as per existing rules.
CRIS has been asked to make necessary software modifications. Necessary instructions have been issued to all staff immediately, says a circular issued by Rohit Kumar, deputy director traffic commercial, Railway Board.
Earlier, if the ticket is presented for cancellation up to two hours after the actual departure of the train irrespective of distance, the cancellation charges were 50% of the fare subject to a minimum of the cancellation charge referred.
Source:-The Economic Times
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