The Prime Minister's Office is cracking the whip on unwarranted delays of ministries in attending to public grievances as also for bypassing the Department of Personnel and Training (DoPT) while deciding on disciplinary action against central officials.
PMO has asked secretaries of all the departments which have substantial public dealing to personally examine at least 10 grievances every week and upload the report on the Cabinet Secretariat's e-Samiksha portal which the PM monitors.
The PM in his monthly Pragati meeting in January had asked all secretaries whose departments have extensive public dealing to set up a system for top-level monitoring of grievances. The Centre received 8.81 lakh public grievances last year — an over three-fold jump from the 2.7 lakh complaints in 2014.
DoPT, which reports to the PM, has also written to secretaries expressing displeasure at the highest levels of government over some ministries passing final orders in disciplinary cases of officials without referring the case to it, when the UPSC had advised a different course of action.
"This has been viewed very seriously. Such deviation from procedure may have far-reaching implications that may manifest in the form of unnecessary litigation and embarrassment to the government," the DoPT letter has said.
Ministries are mandated to refer a matter to DoPT if they choose to proceed with a disciplinary matter while over-ruling the advice of the UPSC. An note has to be submitted to PMO on all such disagreement, the letter adds. DoPT's advice has to be taken into consideration before a final order is passed by the ministry.
"In respect of action relating to the Group A officers, provisions requiring approval of PM in certain cases shall also be kept in view," DoPT's March 2 letter says.
PMO has asked secretaries of all the departments which have substantial public dealing to personally examine at least 10 grievances every week and upload the report on the Cabinet Secretariat's e-Samiksha portal which the PM monitors.
The PM in his monthly Pragati meeting in January had asked all secretaries whose departments have extensive public dealing to set up a system for top-level monitoring of grievances. The Centre received 8.81 lakh public grievances last year — an over three-fold jump from the 2.7 lakh complaints in 2014.
DoPT, which reports to the PM, has also written to secretaries expressing displeasure at the highest levels of government over some ministries passing final orders in disciplinary cases of officials without referring the case to it, when the UPSC had advised a different course of action.
"This has been viewed very seriously. Such deviation from procedure may have far-reaching implications that may manifest in the form of unnecessary litigation and embarrassment to the government," the DoPT letter has said.
Ministries are mandated to refer a matter to DoPT if they choose to proceed with a disciplinary matter while over-ruling the advice of the UPSC. An note has to be submitted to PMO on all such disagreement, the letter adds. DoPT's advice has to be taken into consideration before a final order is passed by the ministry.
"In respect of action relating to the Group A officers, provisions requiring approval of PM in certain cases shall also be kept in view," DoPT's March 2 letter says.
Source:-The Economic Times
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