NEW DELHI: Rashtrapati Bhavan is coming closer to the common man with a little help from technology.
President Pratibha Patil launched a helpline portal that will not only allow citizens to register their grievances online but track them to various ministries as well. The portal will allow people to petition the President directly. The portal — http://help-line.rb.nic.in — promises to process petitions and direct them to relevant departments within seven working days. "This portal is the beginning of a new chapter in Rashtrapati Bhavan. We receive an average 400 petitions per day from people. We have set up this portal so that people have a mechanism by which they know what is happening to their petition," said Christy Fernandez, secretary to the President.
President Pratibha Patil launched a helpline portal that will not only allow citizens to register their grievances online but track them to various ministries as well. The portal will allow people to petition the President directly. The portal — http://help-line.rb.nic.in — promises to process petitions and direct them to relevant departments within seven working days. "This portal is the beginning of a new chapter in Rashtrapati Bhavan. We receive an average 400 petitions per day from people. We have set up this portal so that people have a mechanism by which they know what is happening to their petition," said Christy Fernandez, secretary to the President.
Courtesy: The Times of India (TNN 27 July 2009, 03:47am IST)
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